Refund & Cancellation Policy
At VeloFlux, we take pride in delivering a reliable, high-performance desktop download experience. If for any reason our software does not meet your expectations, we provide a transparent, hassle-free 14-Day Money-Back Guarantee.
1. 14-Day Money-Back Guarantee
All first-time purchases of VeloFlux PRO (including Monthly, Annual, and Lifetime PRO plans) are eligible for a 100% full refund within fourteen (14) calendar days of the original transaction date.
2. Eligibility Criteria
You qualify for a full refund if:
- Your purchase was completed within the past 14 calendar days.
- You encountered technical issues that our support team could not resolve to your satisfaction, or the software simply did not fit your personal workflow.
Upon processing of a refund, the associated PRO license key will be automatically deactivated in our licensing registry.
3. How to Request a Refund
You can request a refund using either of the following methods:
- Direct Developer Support: Send an email to support@veloflux.app with the subject line "Refund Request - [Your Order ID]" and include the email address used during purchase.
- Paddle Buyer Support Portal: You can also contact our payment provider directly at paddle.net with your transaction email to initiate a refund or manage your subscription.
4. Processing Timelines
Refund requests are typically reviewed and approved within 24 to 48 business hours. Once initiated by Paddle, funds typically reflect in your bank account or on your credit card statement within 3 to 5 business days, depending on your financial institution.
5. Subscription Cancellation
You may cancel your recurring Monthly or Annual subscription at any time prior to the renewal date. When you cancel, you will not be charged again, and you will retain access to all PRO features until the end of your prepaid period.
Subscription cancellations can be performed instantly via the link in your Paddle billing confirmation email or by emailing our team.
6. Merchant of Record Disclosure
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles customer service inquiries, disputes, chargebacks, and processes all customer refunds in accordance with their consumer protection standards.
7. Contact Us
If you have any questions regarding this policy or need assistance with your order, please do not hesitate to contact our team at support@veloflux.app.